In a fast digitalising world, there is no doubt that most banking customers prefer carrying out every transaction online without having to feature at a physical establishment during any part of the process. It’s applaudable that banks like Globus Bank have it at the centre of their mission to make a seamless digital banking for customers.
Globus Bank is a commercial bank licensed by the Central Bank of Nigeria. It is focused on delivering superior value to its stakeholders through a combination of technology and people. The bank’s mission is to provide a transformed banking experience which leverages technology and human capital responsibly. Globus Bank is redefining the banking experience with its cutting-edge solutions, designed to meet specific needs of modern customers.
Even though the traditional banking model has been the norm for several generations, there is the need to read the signs that it is no longer the best option, although it is still relevant. Especially because the model is marked by the need for in-person visits, long queues, and limited service availability.
The digital age has altered the expectations of banking customers so much that they expect fast and seamless transactions at their convenience; through their mobile devices. They also desire more autonomy with respect to their assets such that they would like to carry out their transactions anytime and from anywhere.
This is the reason why banks, including inherently traditional banks, are contending for accommodation in the fast-growing digital atmosphere. Globus Bank has taken the move a step further by carving their mission around this digitalisation project, while ensuring that capable individuals are placed at the backend of the digital services.
Considering these revolutions within the banking sector, Globus Bank has reimagined service delivery by adopting several innovative solutions that bridge the gaps. These solutions prioritise customer satisfaction by strategically synergising technology and human resources to enhance customer experience.
Globus Bank majors in digital banking by utilizing advanced technology to enhance user experience and accessibility through their online banking platform. The bank also leverages technology to streamline processes, such as data analysis and customer service, leading to improved efficiency and reduced costs. Above all, they are constantly evolving to meet the changing needs of modern banking, including contactless technology and cloud-based solutions.
More impressively, they offer tailored savings options, investment products, and wealth planning expertise to meet individual customer needs. Giving everyone an equal opportunity for financial freedom.
Globus Bank does not stop at impressive innovations, they also emphasize serving customers with passion and delivering superior value. They do this by anticipating customer needs and offering solutions proactively, rather than waiting for problems to arise. They also aim to provide seamless and consistent experiences across various touchpoints, including digital and physical channels. Within their staff and personnel, they prioritize ethical conduct, legal compliance, and transparency to build trust with their customers.
To ensure that they are not shooting blanks and wasting their time, they actively seek customer feedback through various channels, including interviews and surveys. By this, they constantly refine their products and services.
Globus Bank’s commitment to innovation combined with a customer-centric approach to service delivery has eased the banking process for many who use the bank. Their methods have increased banking convenience and improved security of transactions. As a result, customers enjoy an enhanced experience and increased financial inclusion.
Globus Bank has been recognized severally for its innovative digital solutions. Not long ago, it was named the Best Digital Innovation Bank of the Year at the 2025 West Africa Innovation Awards. The bank was also recognized for its outstanding performance as a Primary Dealer Market Marker, which earned it a special award from the Debt Management Office in 2016. Similarly, Globus Bank received the FMDQ Gold award in 2018 as a top Fixed Income Market Liquidity Provider.
With all that has been said, it is clear that Globus Bank has demonstrated a strong commitment to both innovation and customer-centricity. They are focused on leveraging technology and data to deliver personalized and efficient banking experiences, while also emphasizing accessibility and inclusion for all customers.
This is evident in their digital transformation efforts, which include reimagining core banking services, upgrading their operating model with data and technology, and upskilling employees. The bank also prioritizes understanding customer needs and behaviors, using this information to drive product development and service improvements.
Aptly put, Globus Bank is redefining the banking experience with cutting-edge solutions, designed to cater for both the specific and general needs of modern customers. This gives everyone who is hungry for inclusion in a fast-paced digital world a fulfillment of their quest.
