ValueJet Airlines, recognised as the “Most Reliable Airline” in Nigeria at the 2025 NIGAV Awards, announces its robust preparations for the peak Christmas and New Year travel season. This is based on its proven track record of punctuality, strategic expansion, and award-winning customer service. With these, ValueJet is positioned to deliver a truly stress-free and exciting travel experience for Nigerians returning home or embarking on holidays.
First, ValueJet offers punctuality when it matters most. The holiday season is notoriously synonymous with flight delays and cancellations across the air travel industry. However, ValueJet is building its festive preparation around the core principle that earned it the Reliable Airline of the Year Award in April 2025 which is unwavering flight schedule integrity.
The airline’s operational philosophy ensures streamlined turnaround times and adherence to rigorous schedules. This commitment is famously strict, as emphasized by Imaabin Kenoye Elliot, the Financial Chief: “We joke that even the company’s chairman is occasionally left behind. So, we don’t delay the aircraft… If he comes late, the aircraft is closed.” This efficiency culture is the ultimate gift of convenience, ensuring families and businesses can count on timely arrivals during this high-stakes travel period.
This dedication to being “on time” is supported by strategic infrastructural investments. The addition of new aircrafts recognised for operational reliability and economical fuel consumption significantly boost capacity and operational resilience, ensuring more routes run on schedule.
Also, the recent launch of new routes such as the new bi-weekly Ogun-Abuja route following the inauguration of Gateway International Airport goes a long way. The preparation for a seamless holiday experience seems to have begun with the launching of the Gateway International Airport by the ValueJet hosted maiden flight in October 2025. This means ValueJet can connect more travelers to key festive destinations, reducing pressure on traditional hubs.
ValueJet’s commitment extends beyond mere punctuality; it is focused on creating a delightful, passenger-centric journey. The airline’s staff are trained to view every interaction as an opportunity to provide a friendly, attentive service. This quality service is a hallmark that was nationally recognised when ValueJet flight attendant Henry Chika Amaefule emerged as the King of the Air at the 2025 NIGAV Awards.
For the upcoming festive season, the airline also plans to introduce season-friendly services with personalized holiday touches. To achieve this, ValueJet intends to leverage its reputation for thoughtful gestures. An example is the “First-Flight Certificate” previously offered to those who graced ValueJet’s launch flight. Just like this, ValueJet aims to introduce festive personalization to onboard services, transforming the journey from a mere trip into a memorable part of the christmas season itself.
In addition, the airline’s mobile app and online check-in processes are designed to help passengers bypass long airport queues. This gives customers a crucial advantage during the peak season rush. This focus on digital efficiency ensures travelers can manage bookings, select seats, and purchase valuable extras like additional baggage with ease.
ValuJet is also aware that the holidays often involve large families, children, and elderly travelers. Therefore, the customer support and in-flight teams are highly trained to provide special assistance for minors and passengers with reduced mobility, ensuring a comfortable and safe journey for all.
ValueJet understands that travel stress peaks during the holidays. To counter this, the airline maintains highly accessible customer support channels, ensuring immediate assistance. Customer representatives are available via call, WhatsApp, and email to address general inquiries, complaints, or specific holiday travel needs promptly and efficiently.
In the spirit of the season, frequent travelers can utilize the ValueFlyer loyalty program to redeem points for reward tickets, extra baggage, or seat upgrades, providing tangible relief from the high cost of peak-season travel. Customers can even use the flexible “Pay Small Small” option to book their festive flights with a minimal down payment.
By strategically blending its recognised operational efficiency with a genuine commitment to customer delight, ValueJet is not just selling tickets this Christmas; it is selling peace of mind, reliable connections, and an unforgettable start to the festive celebrations.
Samuel Agboola is a member of the editorial team of TheScript Newspaper.
