o FirstBank has launched an industry first Humanoid Robot at its Adetokunbo
Ademola VI, Lagos Digital Experience Centre (DXC) Branch
o The robot is among the phased configuration of the bank’s state-of-the-art
digitally led self-service branch
o The Humanoid Robot is equipped with Video Banking and Artificial Intelligence
(AI), taking on the role of a friendly branch staff.
In furtherance to its leading role in providing innovative financial solutions in Nigeria, First Bank
of Nigeria Limited, Nigeria’s premier financial institution and leading financial inclusion services
provider, has announced the launch of a Humanoid Robot, the first of its kind in the financial
services space in Nigeria. The robot is equipped with Video Banking and Artificial Intelligence
(AI), taking on the role of a friendly branch staff.
The Humanoid Robot can engage customers in conversations as well as through a touch
screen strapped to his chest. The services performed by the robot include responding to
customer enquiries on cash deposits, withdrawals and ATM cards. The robot also aids
complaint management as customers can log a complaint via QR with feedback generated
within the advised time.
The Humanoid Robot also keeps customers up to date with happenings about the Bank,
including products launch and upgrades designed to strengthen the customer experience and
satisfaction. The robot is a one-stop point to keep customers informed about the Bank. It also
effectively manages customers’ accounts.
Expressing his delight at the initiative, Dr Adesola Adeduntan, the CEO of FirstBank Group
noted that “the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre
represents a purposeful stride towards transforming the banking landscape in the country and
further showcases the priority we give to innovation within the Bank. With its advanced
capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly
evolving digital world. Our unwavering dedication to delivering unparalleled banking services
remains steadfast, as we leave no stone unturned in innovating to fulfil our customers’ needs.”
The introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-
of-the-art digitally led self-service branch called Digital Experience Centre, launched in
Another Humanoid Robot will also be deployed in the Bank’s next and second Digital
Experience Centre, soon to be announced in the coming months.
First Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the leading
financial inclusion services provider in Nigeria for 129 years.
With over 800 business offices across our footprints and over 200,000 Banking Agents spread
across 99% of the 774 Local Government Areas in Nigeria, FirstBank provides a comprehensive
range of retail and corporate financial services to serve its over over 41 million customer
accounts (including digital wallets) in Nigeria and over 700,000 customer accounts outside the
country. The Bank has an international presence with subsidiaries operating in 9 other
countries. These subsidiaries are FirstBank (UK) Limited in London and Paris, FirstBank in The
Gambia, FirstBank Sierra-Leone, FirstBank in the Republic of Congo, FBNBank in Ghana,
FBNBank in Guinea, FBNBank in Senegal as well as a Representative Office in Beijing, China.
The Bank is at the forefront of promoting digital banking in the country and has issued over 12
million cards, the first bank to achieve such a milestone. FirstBank’s cashless transaction drive
extends to having more than 12 million people on its USSD Quick Banking service through the
nationally renowned *894# Banking code and over 4.5 million people on the FirstMobile
platform. It is, by far, the leader in the number of digital transactions per minute across multiple
FirstBank’s commitment to Diversity is shown in its policies, partnerships and initiatives, such as
its employees’ ratio of female to male (about 39%:61%; and 32% women in management) as
well as the FirstBank Women Network, an initiative that seeks to address the gender gap and
increase the participation of women at all levels within the organization. In addition, the Bank’s
membership of the UN Women is an affirmation of a deliberate policy that is consistent with UN
Women’s Women Empowerment’s Principles – Equal Opportunity, Inclusion, and
Since its establishment in 1894, FirstBank has consistently built relationships with customers
focusing on the fundamentals of good corporate governance, strong liquidity, optimised risk
management and leadership. Over the years, the Bank has led the financing of private
investment in infrastructure development in the Nigerian economy by playing key roles in the
Federal Government’s privatisation and commercialisation schemes. With its global reach,
FirstBank provides prospective investors wishing to explore the vast business opportunities
available in Nigeria an internationally competitive world-class brand and a credible financial
For six consecutive years (2011 – 2016), FirstBank was named “Most Valuable Bank Brand in
Nigeria” by the globally renowned The Banker Magazine of the Financial Times Group and
“Best Retail Bank in Nigeria” eight times in a row, 2011 – 2018, by the Asian Banker
International Excellence in Retail Financial Services Awards.
Notably, in 2022, the Bank took a long stride on its growth trajectory with the Bank’s Viability
and Long-Term Issuer Default Ratings upgraded to ‘B’ from ‘B-‘ (with Outlooks Stable) by Fitch,
a leading global rating agency. This is an indication of the Bank’s strong internal capital
generation and the corresponding recession of its risks to capitalisation. Fitch also upgraded
the Bank’s National Long-Term Ratings to ‘A (nga)’ from ‘BBB (nga)’, to reflect its improved
creditworthiness relative to that of other issuers in Nigeria. Furthermore, the Top 100 African
Bank rankings 2022 released by The Banker Magazine revealed FirstBank’s ranking as
number one in Nigeria in terms of Overall Performance, Profitability, Efficiency and Return on
Other laudable feats in 2022 include FirstBank’s international recognitions on major indices by
Euromoney Market Leaders, an independent global assessment of the leading financial service
providers where FirstBank was crowned:
Market Leader: (tier-1 recognition) in Corporate and Social Responsibility (CSR),
Market Leader: (tier -1 recognition) Environmental, Social and Governance (ESG),
Highly Regarded: in Corporate Banking and Digital Solutions,
Notable: in SME Banking.
Also, in 2022 International Finance Magazine named the Bank “Most Innovative Banking
Product in Nigeria” and “Best Retail Bank in Nigeria”. FirstBank was also awarded “Best
Corporate Banking Western Africa, 2022” and “Best CSR Bank Western Africa, 2022’’ by
Global Banking and Finance Magazine. Other notable awards in FirstBank coffers include:
“Best Bank in Nigeria” by Global Finance magazine – fifteen times in a row; “Best Private Bank
in Nigeria-2021” awarded by Global Finance magazine; “Best Internet Banking Nigeria” and
‘’Best CSR Bank Africa’’ by International Business Magazine.
In 2023, FirstBank has received notable awards including “Best Private Bank for Sustainable
Investing in Africa 2023” by Global Finance Awards; “Best Sustainable Bank in Nigeria 2023” by
International Investors Awards; “Best Bespoke Banking Services in Nigeria 2023” by
International Investors Awards; “Best Financial Inclusion Service Provider in Nigeria 2023” by
Digital Banker Africa; and “African Bank of the Year” by African Leadership Magazine.
Our vision is ‘To be Africa’s Bank of first choice’ and our mission is ‘To remain true to our name
by providing the best financial services possible. This commitment is anchored on our core
values of EPIC – Entrepreneurship, Professionalism, Innovation and Customer-Centricity. Our
strategic ambition is ‘To deliver accelerated growth in profitability through customer-led
innovation and disciplined execution and our brand promise is always to deliver the ultimate
“gold standard” of value and excellence to position You First in every respect.
Group Head, Marketing & Corporate Communications
First Bank of Nigeria Limited